We have a two week cancellation policy for our accommodations, retreats, workshops and packages. A full refund will be given if arrangements for cancellation are made during this time period. This gives us time to re-book the accommodation and package. 

For spa treatments, we have a 24-hour cancellation policy. If you are unable to keep your scheduled time. Please call if you will be unable to keep your appointment, no-shows will be charged the full amount. If you arrive late for your appointment, we will accommodate you on a "time-available" basis.  

Arrival times for check-in for the accommodations are between 3 p.m. and 6 p.m. Hawai'i time. There are no street lights up here, and it can be difficult to locate the property after the sun goes down. Please call if you need more complete directions.

If you are coming from Hilo, it will be about a 25 minute drive. Go towards Pahoa on Highway 130 and turn right on Pohaku Drive. Go up to 36th and turn left for about a mile. (The road is bumpy) Turn right when you get to the paved road at the stop sign, which is Laniuma. Go right up to 39th and make a right. We are the second driveway on the left: 161436 39th St. Please note that at times the roads can be bumpy or there may be pot holes, so drive with caution.

If you are coming from Pahoa, it will take about 20 minutes. Go towards Hilo, turn left on Orchidland Drive, right on 38th, (look for the number on the big pole...then go about a mile. The road is bumpy.) Turn left on Laniuma where it is paved. Go up to 39th, make a right and we're the second driveway on the left: 161436 39th.

If you are coming from the mainland and planning to stay as a long-term tenant please know that we will make every effort within reason to accommodate your needs. We are striving towards sustainability. There can often be transitional challenges. There will be a compatability evaluation after the first week so that we can determine if this is a good match for you.

For our short-term tenants (1 week or less) we are happy to provide linens, towels and bedding. You are paying a higher price for a short stay, so we like to include this in your price. However, laundry facilities are not available here. There are several laundromats nearby, and "fluff and fold" is a wonderful service they provide at only $1.25 per pound.

For our long-term tenants (longer than one week, usually month-to-month) we ask that you bring your own towels and bedding. There is also a $50 per person charge per month for the utilities, which includes electricity and propane. We do not provide laundry service here, and there are times you may be asked to conserve water. Our property uses a catchment system and during times of drought, rainwater is a precious commodity. We hope that you will understand.
 
We do, in fact, live in a rainforest. There are times when it rains ALOT, so be sure to  prepare for that. It does, oftentimes, get wet here... dark at night, and there may be mosquitoes at certain times of year. Bring proper clothing and footwear to make your stay a safe and happy one.

Please note that it can be rather challenging here without a vehicle. There is a semi-reliable bus system from the highway, which is 3 miles away, and we are up a steep hill. If you want to buy an inexpensive, reliable "cruiser" and sell it back again when you leave, call Kim at (808) 937-8020 and see what he might have available.

We want your visit with us to be memborable and enjoyable. Please feel free to communicate your needs with us so that your stay can be pleasant.

Sincerely,

-Sherri Carden and her team of professionals
(808) 982-7252