In an effort to minimize any misunderstandings, we suggest you familiarize yourself with our policies and procedures before your visit.

For spa treatments, we have a 24-hour cancellation policy. If you are unable to keep your scheduled time, please give us a call to reschedule. No-shows will be charged the full amount. If you arrive late for your appointment, we will accommodate you on a "time-available" basis.  

Your deposit for the lodging accommodation is not refundable. However, if you make arrangements to reschedule your original arrival date, it may be applicable if your new dates are available. If you have made arrangements for a longer stay, and give us at least a 21 day cancellation notice, you will be given a full refund, minus a $25 handling charge.

Arrival times for check-in for the accommodations are between 3 p.m. and 6 p.m. Hawai'i time. If you are planning to arrive outside of this time frame, we request a $25 fee, and please let us know at least 24-hours before your arrival. There are no street lights up here, and it can be difficult to locate the property after the sun goes down. Please plan to arrive during the check-in time or contact us as there are no refunds for your deposit.

There is a 2-night minimum for our accommodations. For one night stays, we request a $25 charge for the cleaning and preparation of the accommodation.

We understand that there may be times when circumstances are beyond our control: unfavorable weather, mechanical failures, etc. We appreciate having a current, working phone number for you in this event, or please contact us to explain any difficulties. We will make every effort to be accommodating. Also, please note that we are a somewhat "off the grid" location and in some instances your spa treatment may be affected, so please be understanding if this situation arises. We will make every effort to compensate you if this inconvenience arises, and we appreciate your patience and consideration in this event.

If you are coming from Hilo, it will be about a 25 minute drive. It is best to arrive before dark, which is why we ask you to arrive between 3-6 p.m. Please make every effort to arrive during our regular arrival times.

For our short-term tenants (1 week or less) we are happy to provide linens, towels and bedding. Laundry facilities are not available here. There are several laundromats nearby, and "fluff and fold" is a wonderful service provided at the local laundromats for only $1.25 per pound.

There are times you may be asked to conserve water. Our property uses a catchment system and during times of drought, rainwater is a precious commodity. Sometimes if we don't conserve, long term tenants (one month or longer) may need to pitch in and buy a tank of water which usually runs about $50 per person. Usually we can conserve and make it through a drought with everyone's cooperation. We hope that you will understand.
 
We do, in fact, live in a rainforest. There are times when it rains ALOT, so be sure to  prepare for that. It does, oftentimes, get wet here... dark at night, and there may be mosquitoes at certain times of year. Bring proper clothing, mosquito repellant, flashlights and footwear to make your stay a safe and happy one.

It can be rather challenging here without a vehicle. There is a semi-reliable bus system from the highway, which is 3 miles away, and we are up a steep hill. It can be challenging even for rugged people without a vehicle.

We want your visit with us to be memborable and enjoyable. Please feel free to communicate your needs so that your stay can be pleasant. We look forward to your visit!

Sincerely,

-Sherri Carden and her team of professionals
(808) 990-6838